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Privacy Policy

Effective Date: 05/11/2025

GEM Holistic Care Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We only collect personal information that you voluntarily provide to us, such as:

  • Name, email, phone number, or address when you contact us or complete a form.

  • Information related to your care needs or enquiries about our services.

  • Recruitment details (if you apply for a position).

  • Website usage data via cookies and analytics tools.

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2. How We Use Your Information

Your information is used solely for the purposes stated at the time of collection, including:

  • Responding to your enquiries or service requests.

  • Delivering and managing care services safely and effectively.

  • Processing job applications.

  • Improving our website and services.

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We will never sell or rent your personal data. We may share it only with trusted partners (e.g. IT providers or healthcare professionals) under confidentiality agreements, or when required by law.

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3. Lawful Basis for Processing

We process data under the following lawful bases:

  • Consent – where you have given clear permission.

  • Contract – to provide services you’ve requested.

  • Legal obligation – to comply with regulatory requirements.

  • Vital interests – to protect your health or safety.

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4. Cookies and Analytics

We use cookies to understand how visitors use our website and improve user experience. Cookies do not identify you personally. You can disable cookies through your browser settings.

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5. Security

We use administrative, physical, and technical safeguards to protect your information from unauthorised access, loss, or misuse.

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6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law (for example, care records are typically kept for a minimum of 8 years).

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7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.
    Visit www.ico.org.uk for more information.

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8. Contact Us

For any privacy-related questions or to exercise your rights, please contact:
📧 admin@gemholisticcare.co.uk
📞 01304830775
🏢 46-48 Eythorne Road, Shepherdswell, Dover CT15 7PG

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Version: 3.0 | Last updated: 05/11/2025

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